Investigate the evidence
Preserve supported documents and provenance while extracting the pricing facts that can actually support a resolution.
ZEODEC Product 03 · Commercial deployment
Order Resolution B2B Pricing Exception Resolution
Your ERP finds the exception. ZEODEC resolves it.
Order Resolution takes a pricing exception from evidence through deterministic resolution, policy-controlled authorization, verified approval where required, controlled price execution and a truthful Resolution Receipt.
Pricing exceptionControlled action
Resolution stateAPPROVAL REQUIREDSupported price found. Economic impact is material, so execution is held for verified approval.
EvidenceSupported
Price authorityDeterministic
ExecutionControlled
ReceiptAuditable
PDF evidenceBusiness CentralResolution Receipt
The problem
Pricing exceptions are small interruptions with expensive operational consequences.
A blocked B2B sales order can force operators to search contracts, customer POs, price lists and communications before anyone can safely correct the order.
Control economic authority
Quantify the consequence, apply trusted policy and require verified approval when materiality or policy demands it.
Complete the action
Send only the already-authorized price correction through a trusted integration and record execution truthfully.
Resolution workflow
From exception to receipt — one governed path.
The product separates investigation, evidence, economic consequence, authority and system action so a plausible answer cannot silently become an uncontrolled economic change.
ExceptionBlocked or mismatched B2B order price
InvestigationSupported sources and customer evidence
EvidenceProvenance, sufficiency and conflict handling
ResolutionEvidence-supported target price and impact
AuthorizationTrusted policy and verified approval
ActionControlled price correction only
ReceiptPersisted, truthful execution outcome
Real customer input
Bring the evidence operators already use.
Order Resolution supports ordinary pricing evidence and direct digital PDFs with embedded text without turning document extraction into economic authority.
Digital PDFs
Supported contracts, price lists and customer POs can be submitted directly with original filename and original-byte integrity preserved.
Text and simple CSV-like evidence
Supported structured and textual evidence flows through the same deterministic pricing-evidence path.
Conservative failure
Malformed, encrypted, no-text, oversized or contradictory inputs fail explicitly instead of fabricating a supported price.
Authority and control
The software can automate work without inventing authority.
Economic authority remains explicit. Callers cannot rewrite trusted policies, spoof approval identity, override the supported target price or choose an arbitrary execution destination.
AUTO_RESOLVE
Policy permits the supported correction without additional human approval inside the configured authority boundary.
APPROVAL_REQUIRED
A verified principal must approve the already-supported price before the controlled action can execute.
ESCALATE
Insufficient evidence, material conflict or policy can stop automation and surface the case for human handling.
Execution paths
One concrete ERP integration. One controlled integration contract.
Order Resolution does not claim universal ERP compatibility. The first commercial release supports Microsoft Dynamics 365 Business Central plus a trusted customer HTTP execution boundary.
Microsoft Dynamics 365 Business Central
A first-party execution path for the supported B2B pricing correction workflow.
- Business order and line mapping from ZEODEC business references
- Current ERP price verification before mutation
- eTag / If-Match concurrency protection
- PATCH of only the already-authorized unit price
- EXECUTED only after validated acknowledgement
Trusted customer HTTP execution
A narrow server-configured boundary for customers that expose their own controlled order-price endpoint.
- Destination and credentials remain server-side
- Deterministic idempotency identity
- Applied / already-applied / rejected semantics
- External correlation retained in the execution record
- No arbitrary caller-controlled webhook destination
Operational confidence
A resolution is only complete when the result is truthful.
The product keeps resolution state separate from execution state. A recommendation, approval or prepared action is never presented as an applied system change.
Persistent audit chain
Evidence, recommendation, authorization, human decision, execution record, version and receipt remain retrievable.
Replay-safe execution
Idempotency and execution identity prevent a successful retry from becoming a second economic mutation.
Fail-closed behavior
Stale ERP state, target rejection, transport failure, authorization failure or invalid acknowledgement never becomes a false success.
Designed for
B2B teams where pricing exceptions hold up real orders.
The first commercial deployment is intentionally focused on organizations with an identifiable pricing-exception workflow, operational owner and supported integration path.
Order Management
Teams handling blocked orders, commercial exceptions and release decisions across customer and contract evidence.
Sales / Commercial Operations
Functions responsible for pricing governance, customer commitments and operational consistency.
Order-to-Cash / Finance Operations
Teams where delayed or incorrect pricing resolution affects release, invoicing, recovery or downstream control.
Controlled commercial deployment
Start with one real B2B pricing-exception workflow.
The first deployment is qualified against the supported evidence path and either Microsoft Dynamics 365 Business Central or the trusted customer HTTP execution contract.
ZEODEC then validates the full path from authenticated intake through evidence, resolution, authority, execution and Resolution Receipt before production use.
Discuss a controlled deploymentCurrent commercial scope: B2B Pricing Exception Resolution. Digital PDFs require embedded text. Business Central support is limited to the implemented first-party path. No universal ERP, OCR, SSO, HA or certification claim is implied.